Warranty Resolution Specialist

Cornerstone Building Brands; Sauk Rapids (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Job summary

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake to final resolution. You will balance accuracy, cost efficiency, and customer satisfaction while coordinating with customers, internal teams, and service providers.

The role requires strong analytical and communication skills, experience with CRM systems, and a detail-oriented approach to ensure compliant, timely resolutions. Full-time position with benefits and growth opportunities.

Qualifications

• Experience interpreting warranty coverage and claims.
• Ability to read product specs and order confirmations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with customers.

Responsibilities

• Handle warranty claim intake and validation in Dynamics 365 CRM.
• Create work orders for technicians and vendors to resolve claims.
• Conduct root cause analysis and support process improvements.
• Provide clear communication and reporting on claim trends to management.

Skills

Warranty interpretation

Customer communication

Root cause analysis

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

Dynamics 365 CRM

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Cornerstone Building Brands is seeking a Claims Representative to manage warranty claims from intake to final resolution. You will balance accuracy, cost efficiency, and customer satisfaction while coordinating with customers, internal teams, and service providers.

The role requires strong analytical and communication skills, experience with CRM systems, and a detail-oriented approach to ensure compliant, timely resolutions. Full-time position with benefits and growth opportunities.