Consumer Services Advisor

Spectrum Brands Holdings; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Spectrum Brands in Sacramento is seeking a Customer Service representative to handle inbound warranty and ecommerce inquiries, provide product information, and resolve issues for consumers. You will also be the primary contact for incoming eCommerce sales.

Qualifications include a bachelor’s degree or 2–4 years of relevant experience, excellent phone and written communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor’s degree or 2-4 years of customer service experience required.
• Excellent phone and written communication skills required.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle all inbound consumer warranty/ecommerce sales calls.
• Resolve written and electronic communications from consumers.
• Process daily consumer return paperwork in the consumer database.
• Team product training as needed; support for manager.

Skills

Phone & verbal skills

Written communication

Multi-tasking

Typing 40 wpm

Organizational skills

Education

Bachelor’s degree

2-4 years customer service experience

Job description

Overview

Spectrum Brands' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well‑known brands include George Foreman®, Black+Decker®, Farberware®, Breadman®, Juiceman®, Russell Hobbs® and Remington®. Our products appeal to consumer trends for healthy eating, stay‑at‑home cooking, creating today's new hairstyle and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high‑quality, superior products that delight the end user.

Job Summary

Duties include: receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receive product returns, enter paperwork, and respond to consumer emails. You will also be the primary contact for incoming eCommerce sales.

Primary Duties & Responsibilities

• Handle all inbound consumer warranty/ecommerce sales calls
• Resolve written and electronic communications
• Process daily consumer return paperwork in consumer database

Additional Duties and Responsibilities

• Process consumer checks received – weekly
• Process chargebacks
• Team product training as needed
• Resolve escalated calls / backup for manager
• Resolve team product questions as needed

Daily Duties

• Web orders on hold – accept or reject
• Respond to Amazon/Bazaarvoice reviews
• Respond to Amazon/Bazaarvoice Q&A’s
• Process warranty macro / backup for manager

Education and Experience Profile

Bachelor’s degree or 2‑4 prior customer service/contact experience, or equivalent relevant experience.

Required Skills

• Excellent telephone and communication skills (both oral and written)
• Organizational skills
• Computer and typing skills averaging 40wpm
• Ability to multi‑task
• Ability to work in a fast‑paced, dynamic work environment

Work Environment

Working conditions are normal for an office environment.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.