Warranty & Ecommerce Customer Support Specialist

Spectrum Brands Holdings; Sacramento (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Spectrum Brands Holdings is seeking a customer service professional to act as the primary contact for Remington consumer warranty and eCommerce sales. You will handle inbound calls, written and electronic communications, provide product information, and assist with problem resolution.

Responsibilities include processing returns and paperwork, entering data into the consumer database, and supporting daily operations across warranty and ecommerce activities.

Qualifications

• Bachelor’s degree or 1-2 years in customer service or equivalent experience.
• Excellent telephone and written communication skills.
• Strong organizational abilities and typing speed around 40 wpm.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle inbound consumer warranty/ecommerce sales calls.
• Resolve written and electronic communications.
• Process daily consumer return paperwork in consumer database.
• Process Consumer Checks received – Weekly.
• Web Orders on Hold – Accept or Reject – Daily.
• Process Chargebacks.
• Respond to Amazon/Bazaarvoice reviews – Daily.
• Respond to Amazon/Bazaarvoice Q&A’s – Daily.
• Team Product Training as needed.
• Resolve escalated calls/Backup for Manager.
• Resolve Team product questions as needed.
• Process Warranty Macro/Backup for Manager – Daily.

Skills

Excellent telephone and communication

Organizational skills

Typing 40 wpm

Multi-tasking

Fast-paced environment

Education

Bachelor’s degree or 1-2 years customer service

Job description

Spectrum Brands Holdings is seeking a customer service professional to act as the primary contact for Remington consumer warranty and eCommerce sales. You will handle inbound calls, written and electronic communications, provide product information, and assist with problem resolution.

Responsibilities include processing returns and paperwork, entering data into the consumer database, and supporting daily operations across warranty and ecommerce activities.