Ecommerce Technical Support Specialist

Cacheflow; United States; Remote; USD 26,174 - 28,929; Full time

Job summary

Cacheflow is looking for a Technical Customer Support Representative in the United States. This role focuses on providing technical assistance to merchants, utilizing strong problem-solving and communication skills to educate customers on platform features and resolve issues. The position requires dedication to customer service in a fast-paced environment, along with the ability to work varied schedules including evenings and weekends. A pay range of $19.00 - $21.00 per hour is offered, reflecting candidate experience and qualifications.

Qualifications

• Experience in a customer-facing, service-oriented role.
• Ability to utilize self-service resources to find solutions.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide outstanding technical support through phone, email, and chat.
• Develop solutions to improve customer satisfaction.
• Assist customers with common billing and account issues.

Skills

Customer service

Technical support

Problem-solving

Communication

Web technologies

Job description

Cacheflow is looking for a Technical Customer Support Representative in the United States. This role focuses on providing technical assistance to merchants, utilizing strong problem-solving and communication skills to educate customers on platform features and resolve issues. The position requires dedication to customer service in a fast-paced environment, along with the ability to work varied schedules including evenings and weekends. A pay range of $19.00 - $21.00 per hour is offered, reflecting candidate experience and qualifications.