Customer Experience & Retention Specialist

StockX; United States; Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical and dental benefits

Equity opportunities

Discretionary bonuses

Job summary

A leading e-commerce platform is seeking a Customer Service Specialist to deliver exceptional service and build customer loyalty. This role involves resolving escalated concerns and providing support through various channels including phone, chat, and email. Candidates should have 2–3 years of relevant experience and a strong sales mindset. A high school diploma is required, and the position offers a salary of $18/hr to $20/hr based on experience.

Qualifications

• 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
• 1–2 years in a Contact Center environment with multichannel interactions.

Responsibilities

• Provide outstanding customer experience across email, phone, chat, and SMS.
• Handle escalated inquiries with empathy and professionalism.
• Promote customer loyalty through effective resolutions.

Skills

Exceptional service

Sales and retention mindset

Strong communication skills

Empathy

Detail-oriented

Active listening

Education

High school diploma or equivalent

Job description

A leading e-commerce platform is seeking a Customer Service Specialist to deliver exceptional service and build customer loyalty. This role involves resolving escalated concerns and providing support through various channels including phone, chat, and email. Candidates should have 2–3 years of relevant experience and a strong sales mindset. A high school diploma is required, and the position offers a salary of $18/hr to $20/hr based on experience.