E-Commerce Customer Care Specialist

Skechers; Rancho Cucamonga (CA); On-site; USD 23,419 - 27,552; Full time

Job summary

A well-known footwear company based in California is seeking an E-Comm Customer Care Representative. The role involves assisting customers with inquiries through various communication channels and ensuring a high-quality service experience. Ideal candidates will possess strong communication and organizational skills, with a preference for those having a High School Diploma and prior customer service experience. The position offers a competitive hourly wage of $17 - $20.

Qualifications

• Prior customer service experience in a medium or high-volume contact center is preferred.

Responsibilities

• Assist with customer inquiries through multiple channels.
• Provide professional service to ensure customer satisfaction.
• Effectively use customer service tools to resolve issues.
• Monitor order and return flow.
• Process credits and exchanges for returns.
• Assist with SKECHERS Elite membership accounts.

Skills

Excellent oral and written communication skills

Excellent organizational skills

Familiarity with a CRM system

Experience with Microsoft Office products

Education

High School Diploma or equivalent

Job description

A well-known footwear company based in California is seeking an E-Comm Customer Care Representative. The role involves assisting customers with inquiries through various communication channels and ensuring a high-quality service experience. Ideal candidates will possess strong communication and organizational skills, with a preference for those having a High School Diploma and prior customer service experience. The position offers a competitive hourly wage of $17 - $20.