Website Support Specialist: Front-End Troubleshooter

Clubessential, LLC.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Support Specialist for its United States operations. This role involves providing technical support to clients using their websites and related products. Candidates should have foundational knowledge of HTML and CSS, strong problem-solving skills, and the ability to communicate technical concepts effectively to non-technical users. The position offers an opportunity to work within a dynamic and passionate team, focusing on client success and satisfaction.

Qualifications

• Strong customer service skills are required to effectively address client needs.
• Foundational understanding of HTML and CSS for troubleshooting website issues.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide level 1 technical support for clients via multiple communication channels.
• Troubleshoot website-related issues and document interactions in CRM.
• Utilize basic SQL queries to investigate data-related issues.

Skills

Exceptional service delivery

Technical aptitude

HTML knowledge

SQL exposure

Strong problem-solving skills

Clear communication

Multitasking ability

Job description

A leading software solutions provider is seeking a Customer Support Specialist for its United States operations. This role involves providing technical support to clients using their websites and related products. Candidates should have foundational knowledge of HTML and CSS, strong problem-solving skills, and the ability to communicate technical concepts effectively to non-technical users. The position offers an opportunity to work within a dynamic and passionate team, focusing on client success and satisfaction.