Remote Ecommerce Tech Support Specialist

BigCommerce Pty.; United States; Remote; USD 26,174 - 28,929; Full time

Job summary

A leading eCommerce platform provider is seeking a Technical Customer Support Representative to join their team. In this role, you will provide exceptional support to merchants, troubleshoot technical issues, and educate customers on platform features. Ideal candidates will have prior customer service experience, strong communication skills, and some knowledge of web technologies like HTML or Javascript. This position offers flexible schedules and requires commitment to excellence in a fast-paced environment.

Qualifications

• Experience in a customer-facing, service-oriented role is required.
• Ability to communicate effectively with and deescalate upset customers.
• Familiarity with HTML, CSS, Javascript preferred.

Responsibilities

• Provide outstanding phone, email, and chat-based technical support.
• Develop solutions to improve customer satisfaction and loyalty.
• Assist customers with common billing and account issues.

Skills

Customer service experience

Technical troubleshooting

Critical thinking

Communication skills

Web technologies knowledge

Job description

A leading eCommerce platform provider is seeking a Technical Customer Support Representative to join their team. In this role, you will provide exceptional support to merchants, troubleshoot technical issues, and educate customers on platform features. Ideal candidates will have prior customer service experience, strong communication skills, and some knowledge of web technologies like HTML or Javascript. This position offers flexible schedules and requires commitment to excellence in a fast-paced environment.