Ecommerce Sales & Customer Experience Representative

Johnson Health Tech North America; Torrance (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401(k) retirement plan

Paid time off

FSA/HSA options

Employee discounts

Job summary

Johnson Health Tech North America is seeking an Ecommerce Sales & Customer Experience Representative to manage day-to-day e-commerce sales, operations, and logistics from Torrance, CA. You will follow company procedures for selling, chat and phone sales, and fulfillment processes.

You will drive ecommerce sales via chat and phone, deliver outstanding customer service, and work closely with logistics to speed deliveries while maintaining quality.

Qualifications

• High School degree or equivalent required.
• Advanced degree or certification preferred.
• Minimum 2 years of ecommerce sales experience.
• Retail sales experience is required or preferred.
• Experience with logistics in retail fulfillment.
• Experience negotiating, presenting quotes, and closing deals.

Responsibilities

• Drive ecommerce sales via chat, phone, and follow up on leads.
• Provide exceptional customer service during shopping and fulfillment.
• Demonstrate excellent communication with customers and internal teams.
• Deliver customer experience that earns positive reviews.
• Collaborate with logistics teams to reduce delivery times and select best methods.
• May participate in virtual video conference sales calls with customers.

Skills

Ecommerce experience

Retail sales

Fulfillment logistics

Negotiation & quotes

Education

High School degree or equivalent

Advanced degree or certification preferred

Job description

Position Overview
Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.

Job Type

Full-time

Description

Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.

Responsibilities

• Drive ecommerce sales via chat, phone, and general follow up on leads
• Provide exceptional customer service during the shopping and fulfillment process
• Demonstrate excellent communication skills both internally and externally to our customers
• Deliver industry-leading customer experience deserving of positive reviews via business and product reviews
• Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer
• Willing to participate in other sales offerings, ie: virtual video conference sales calls with customers directly

Additional Duties

• Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function.
• Other projects as needed.

Requirements

Education

• High School degree or equivalent required
• Advanced degree or certification preferred

Experience Requirements

• Minimum of 2 years work experience navigating e-commerce sales environments
• Previous experience working in retail sales
• Prior work experience with logistics involving retail fulfillment processes
• Experience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.

Benefits & Perks

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

Salary Description

$25-$30 per hour, based on experience