Customer Service Rep - eCommerce

Something Inked LLC; Nashville, Northern (TN, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Something Inked LLC is seeking an eCommerce Customer Service Representative to assist the Director of eCommerce & Web Services with day-to-day activities.

You will communicate with online customers via email regarding orders, store products, and related issues in a kind, timely manner.

Qualifications

• Typing, spelling, grammar, and a positive attitude required.
• Proficient with Google Suite, Gmail, and Google Sheets/Excel.

Responsibilities

• Replying to customer message inquiries for online stores.
• Managing online orders: refunds, exchanges, and edits.
• Group emailing order updates to customers.
• Staying aware of product launches and inventory statuses.
• Representing the company and client brands professionally.
• Coordinate with internal teams to meet ecommerce CS goals.
• Collaborate with clients to manage brand reputations.
• Follow guidelines to streamline ecommerce customer service processes from start to finish.

Skills

Typing

Spelling

Grammar

Positive attitude

Google Suite

Gmail

Google Sheets

Excel

Team collaboration

Independent work

Tools

Zendesk

Shopify

Shipstation

Job description

Description

Job Title: eCommerce Customer Service Representative

Department: eCommerce

Reports to: Director of eCommerce & Web Services

Position Summary:

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

• Replying to customer message inquiries for our clients' online stores
• Online order management specifically in regards to refunds, exchanges, and order edits
• Group emailing order updates
• Staying aware of new product launches and inventory statuses
• Representing the company and our clients' companies in a kind, professional, and timely manner
• Work with internal teams to accomplish customer service goals via eCommerce
• Work with clients to manage brand reputations
• Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

• Typing, spelling, grammar, and a positive attitude!
• Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
• Can work in a fast-paced environment
• Detail oriented
• Self motivated and can work independently and with a team

Preferred but not required:

• Experience using Zendesk or similar customer service software
• Experience using Shopify or similar ecommerce software
• Experience using Shipstation or a similar shipping/fulfillment software