ECommerce Coordinator

Gardner White; Warren (MI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gardner White is seeking an E-commerce Coordinator to drive online sales and deliver outstanding customer service. The role blends sales mindset with e-commerce know-how to optimize revenue and ensure a seamless shopping experience.

Responsibilities include responding to inquiries via chat, phone, and email; processing reports and invoices; coordinating with the support team for exchanges and in-home service; and identifying potentially fraudulent orders, all in a fast-paced office setting.

Qualifications

• Exceptional listening and interpersonal abilities with strong problem-resolution skills.
• High School Diploma or GED required.
• Moderate proficiency in computer operations, including typing and navigating operating systems.
• Ability to work irregular hours, including weekends and holidays, as ecommerce can be unpredictable.

Responsibilities

• Respond promptly to customer inquiries via chat, phone, and email, providing excellent customer service and resolving issues efficiently.
• Process reports and invoices accurately and in a timely manner.
• Work closely with the customer support team for exchanges and schedule in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks/projects simultaneously in a fast-paced environment.
• Actively seek resolutions to customer issues with resourcefulness and creativity.
• Other duties/projects as assigned

Skills

Listening skills

Interpersonal skills

Problem resolution

Customer service

Education

High School Diploma or GED

Tools

Typing skills

Computer proficiency

Job description

Description

Summary:

The e-commerce coordinator plays a pivotal role in driving e-commerce sales and providing exceptional customer service. This position requires a blend of sales acumen, customer service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

Job Responsibilities:

• Respond promptly to customer inquiries via chat, phone, and email, providing excellent customer service and resolving issues efficiently.
• Process reports and invoices accurately and in a timely manner.
• Work closely with the customer support team for exchanges and schedule in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks/projects simultaneously in a fast-paced environment.
• Actively seek resolutions to customer issues with resourcefulness and creativity.
• Other duties/projects as assigned

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment

This role primarily operates in an office environment.

Requirements

Physical Demands:

The employee may be required to sit for extended periods and perform tasks on the computer. Occasional standing, walking, lifting, and bending may be necessary.

Qualifications needed to perform this position:

• Exceptional listening, interpersonal skills, and problem resolution.
• High School Diploma or general education degree (GED).
• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems.
• The ability to work some irregular hours, when needed. Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position.
• Good verbal and written comprehension, with the ability to receive and follow instructions.

  Position Type/Expected Hours of Work:

  This is a full-time position, with hours scheduled based on the needs of the business.