ECommerce Coordinator

Gardner White Furniture & Mattress; Warren (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Gardner White Furniture & Mattress is seeking an e-commerce coordinator to drive online sales and deliver outstanding customer service. This role blends sales acumen with e-commerce know-how to optimize revenue and user satisfaction.

You will handle inquiries via chat, phone, and email, process reports and invoices, coordinate with the support team for exchanges and in-home service, and help detect fraudulent orders in a dynamic environment.

Qualifications

• Exceptional listening, interpersonal skills, and problem resolution.
• High School Diploma or GED.
• Moderate proficiency in computer operations, including typing and OS navigation.
• Ability to work irregular hours, including weekends and holidays.
• Good verbal and written comprehension.
• Ability to thrive in a team while working independently.

Responsibilities

• Respond promptly to customer inquiries via chat, phone, and email, providing excellent customer service and resolving issues efficiently.
• Process reports and invoices accurately and in a timely manner.
• Work closely with the customer support team for exchanges and schedule in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks/projects simultaneously in a fast-paced environment.
• Actively seek resolutions to customer issues with resourcefulness and creativity.
• Other duties/projects as assigned

Skills

Listening

Interpersonal skills

Problem solving

Typing speed

Computer literacy

Teamwork

Independent work

Education

High School Diploma or GED

Job description

Summary

The e-commerce coordinator plays a pivotal role in driving e-commerce sales and providing exceptional customer service. This position requires a blend of sales acumen, customer service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

Job Type

Full-time

Description

Summary

The e-commerce coordinator plays a pivotal role in driving e-commerce sales and providing exceptional customer service. This position requires a blend of sales acumen, customer service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

Job Responsibilities

• Respond promptly to customer inquiries via chat, phone, and email, providing excellent customer service and resolving issues efficiently.
• Process reports and invoices accurately and in a timely manner.
• Work closely with the customer support team for exchanges and schedule in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks/projects simultaneously in a fast-paced environment.
• Actively seek resolutions to customer issues with resourcefulness and creativity.
• Other duties/projects as assigned

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This role primarily operates in an office environment.

Requirements

Physical Demands

The employee may be required to sit for extended periods and perform tasks on the computer. Occasional standing, walking, lifting, and bending may be necessary.

Qualifications needed to perform this position

• Exceptional listening, interpersonal skills, and problem resolution.
• High School Diploma or general education degree (GED).
• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems.
• The ability to work some irregular hours, when needed. Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position.
• Good verbal and written comprehension, with the ability to receive and follow instructions.
• Ability to thrive in a team environment and work independently with minimal supervision.

Position Type/Expected Hours of Work

This is a full-time position, with hours scheduled based on the needs of the business.