eCommerce Customer Service Representative

Futonland Inc.; Newark (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

Futonland Inc. is seeking an enthusiastic ECommerce Customer Service Representative to ensure a smooth shopping experience for our online customers. You will be the friendly first point of contact, guiding shoppers and resolving questions across channels.

Join a team that values initiative and collaboration. You will handle orders, track status, and coordinate with internal departments using Zendesk and our POS system, delivering timely updates and professional service.

Qualifications

• Experience in eCommerce sales; furniture sales experience is a plus.
• Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
• Initiative and the ability to take ownership of tasks, adapting to changing priorities.
• Interpersonal skills and the ability to collaborate with multiple departments and maintain effective communication.
• Excellent oral and written communication skills.

Responsibilities

• Guide and assist customers in making purchases.
• Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
• Create, verify, and qualify new orders using our POS system.
• Monitor orders and provide timely updates to customers.
• Work on sales leads and customer queries using Zendesk.
• Handle claims and resolve customer problems efficiently and professionally.

Skills

eCommerce sales experience

Furniture sales experience

Initiative

Interpersonal skills

Communication

Self-direction

Tools

Google Suite

Zendesk

FedEx Manager

Job description

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

• Customer Assistance: Guide and assist customers in making purchases.
• Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
• Order Management: Create, verify, and qualify new orders using our POS system.
• Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
• Lead Management: Work on sales leads and customer queries using Zendesk.
• Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.

Qualifications and Skills:

• Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
• Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
• Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
• Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
• Communication: Excellent oral and written communication skills.

Join our team and help create a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued.