Customer Service Rep - eCommerce

Something Inked; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Something Inked is seeking an eCommerce Customer Service Representative to assist the Director of eCommerce & Web Services with daily email communications to online customers about orders and product details. The role emphasizes a friendly, timely response and accurate order handling.

You will stay informed on product launches, inventory, and evolving processes, working with internal teams to meet client expectations and maintain strong brand reputations across client stores.

Qualifications

• Typing, spelling, grammar, and a positive attitude.
• Ability to work in a fast-paced environment with attention to detail.
• Self-motivated with ability to work independently and as part of a team.

Responsibilities

• Replying to customer message inquiries for online stores.
• Managing online orders, including refunds, exchanges, and edits.
• Group emailing order updates to customers and teams.
• Tracking inventory statuses and new product launches.
• Representing the company with clients in a courteous, timely manner.
• Collaborating with internal teams to meet eCommerce goals.
• Assisting clients to manage brand reputations.
• Following company guidelines to streamline ecommerce customer service processes from start to finish.

Skills

Typing

Attention to detail

Independent and team work

Strong communication

Tools

Google Suite

Zendesk

Shopify

ShipStation

Job description

Description

Job Title: eCommerce Customer Service Representative

Department: eCommerce

Reports to: Director of eCommerce & Web Services

Position Summary

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities

• Replying to customer message inquiries for our clients’ online stores
• Online order management specifically in regards to refunds, exchanges, and order edits
• Group emailing order updates
• Staying aware of new product launches and inventory statuses
• Representing the company and our clients’ companies in a kind, professional, and timely manner
• Work with internal teams to accomplish customer service goals via eCommerce
• Work with clients to manage brand reputations
• Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements

• Typing, spelling, grammar, and a positive attitude!
• Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
• Can work in a fast-paced environment
• Detail oriented
• Self motivated and can work independently and with a team

Preferred but not required

• Experience using Zendesk or similar customer service software
• Experience using Shopify or similar ecommerce software
• Experience using Shipstation or a similar shipping/fulfillment software