Ecommerce Sales & Customer Experience Representative

FUJIIRYOKI INC; Torrance (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance and AD&D

401(k) retirement savings plan

Paid time off (PTO)

FSA and HSA options

Employee product discounts

Wellness resources

Employee assistance programs

Job summary

FUJIIRYOKI INC in Torrance, CA is seeking an Ecommerce Sales & Customer Experience Representative to manage day-to-day online sales, order processing, and fulfillment in line with company policies. You will handle chat and phone sales, ensure smooth logistics, and maintain exceptional customer service throughout the shopping journey.

You will collaborate with logistics teams to shorten delivery times, follow up on leads, present quotes, and close deals with shoppers.

Qualifications

• High School diploma or equivalent required; advanced degree or certification preferred.
• At least 2 years of experience navigating ecommerce sales environments and in retail sales.
• Experience with logistics involving retail fulfillment, negotiations, quotes, and closing deals with consumers.

Responsibilities

• Drive ecommerce sales via chat, phone, and lead follow-up.
• Provide exceptional customer service during shopping and fulfillment.
• Communicate effectively with customers and internal teams to ensure a positive experience.
• Improve delivery times by coordinating with logistics to identify best methods for each customer.
• Participate in other sales activities, including virtual video conference sales calls with customers.

Skills

Ecommerce sales

Customer service

Communication

Lead follow-up

Education

High School diploma or equivalent

Advanced degree or certification preferred

Job description

Description

POSITION OVERVIEW

Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.

RESPONSIBILITIES

Sales & Operations Duties

• Drive ecommerce sales via chat, phone, and general follow up on leads
• Provide exceptional customer service during the shopping and fulfillment process
• Demonstrate excellent communication skills both internally and externally to our customers
• Deliver industry-leading customer experience deserving of positive reviews via business and product reviews
• Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer
• Willing to participate in other sales offerings, ie: virtual video conference sales calls with customers directly

Additional Duties

• Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function.
• Other projects as needed.

Requirements

Education:

• High School degree or equivalent required
• Advanced degree or certification preferred

Experience Requirements:

• Minimum of 2 years work experience navigating e-commerce sales environments
• Previous experience working in retail sales
• Prior work experience with logistics involving retail fulfillment processes
• Experience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.

BENEFITS & PERKS

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.