Ecommerce Personal Shopper - Flexible Schedule

Family Fare, LLC; Rapid City, Northern (SD, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking an eCommerce associate to lead the online ordering process for Rapid City, SD. You will ensure orders are received, picked, bagged, stored properly, and ready for pickup in a timely manner.

Responsibilities include reviewing customer instructions, substituting items as needed, ensuring proper temperature storage, and maintaining quality control for perishables. The role emphasizes strong communication, problem solving, and adherence to PPE and food safety guidelines.

Qualifications

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive Selling/Knowledge of Products Detail Oriented Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS Office applications (i.e. Word, Excel, PowerPoint).
• Ability to work a flexible schedule based on the needs of the department.

Responsibilities

• Lead the eCommerce process for receiving customers' online orders and picking or delegating picking of orders.
• Review customer comments/special instructions to ensure product matches request; follow up on substitutions as needed.
• Ensure quality control and handle perishables carefully during selection and packing to minimize damage.
• Scan order products, confirm totals for items priced by weight (produce, deli, meat/seafood) and substituted items.
• Store orders at proper temperature (refrigerator/freezer) as needed.
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in a timely manner.
• Provide focused and effective customer service.
• Implement the Company service programs and model high standards of service to achieve customer satisfaction.
• Follow PPE and Safety Guidelines; Food Safety and Cleaning Expectations; Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience needs.

Skills

Customer service

Retail experience

Communication skills

Organizational skills

Problem solving

MS Office

Attention to detail

Education

High school diploma or GED

Tools

MS Excel

MS Word

PowerPoint

Job description

SpartanNash is seeking an eCommerce associate to lead the online ordering process for Rapid City, SD. You will ensure orders are received, picked, bagged, stored properly, and ready for pickup in a timely manner.

Responsibilities include reviewing customer instructions, substituting items as needed, ensuring proper temperature storage, and maintaining quality control for perishables. The role emphasizes strong communication, problem solving, and adherence to PPE and food safety guidelines.