Ecommerce Fulfillment Specialist — Personal Shopper

VG's Grocery; Fenton (MI); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking an organized eCommerce Associate to manage online grocery orders from receipt to pickup at our Fenton, MI location. You will ensure items are correctly picked, bagged, and stored at proper temperatures, with attention to perishables and delicate products.

Strong communication and problem-solving skills are essential for accurate substitutions and customer satisfaction. The role requires basic retail experience, a high school diploma or GED, and comfort with MS Office.

Qualifications

• Strong written and verbal communication required.
• Excellent organization and prioritization abilities.
• Ability to make decisions and solve problems.
• Attention to detail and accuracy in order picking.
• Proficiency with MS Word, Excel and PowerPoint preferred.

Responsibilities

• Lead the eCommerce process for receiving online grocery orders.
• Review customer comments and special instructions to match requests.
• Ensure proper storage temperatures for perishables and delicate items.
• Scan and total order items; handle substitutions as needed.
• Report issues, shorts, damages, or customer concerns to management promptly.
• Provide focused, effective customer service and support quality standards.
• Follow PPE, safety, and food safety guidelines; participate in guest experience initiatives.
• May assist other departments based on needs.

Skills

Communication skills

Organization

Decision making

Detail oriented

MS Office

Retail experience

Education

High school diploma or GED

Tools

MS Office Suite

Job description

SpartanNash is seeking an organized eCommerce Associate to manage online grocery orders from receipt to pickup at our Fenton, MI location. You will ensure items are correctly picked, bagged, and stored at proper temperatures, with attention to perishables and delicate products.

Strong communication and problem-solving skills are essential for accurate substitutions and customer satisfaction. The role requires basic retail experience, a high school diploma or GED, and comfort with MS Office.