Ecommerce Grocery Fulfillment Associate

Family Fare, LLC; Fenton (MI); On-site; USD 16,531 - 22,041; Part time

Job summary

SpartanNash in Fenton, MI is seeking a part-time Personal Shopper to manage online grocery orders. You’ll pick items, bag them, and ensure proper storage for pickup, delivering accurate selections and timely service.

The role requires a high school diploma or GED, at least one year in retail, strong communication, organization, and problem solving. You’ll use MS Office and adapt to a flexible schedule while upholding safety and guest experience standards.

Qualifications

• High school diploma or GED preferred.
• One year retail or related experience preferred.
• Strong written and verbal communication; professional with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Detail oriented; knowledge of products.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Flexible schedule required.

Responsibilities

• Lead the eCommerce process for receiving online orders and picking or delegating picking.
• Review customer comments and special instructions to ensure product matches requests.
• Ensure quality control and careful handling of perishables.
• Scan orders and verify totals for items priced by the pound.
• Store orders at proper temperature (refrigerator/freezer as needed).
• Report issues, shorts, overages, damages to management.
• Research and resolve customer complaints promptly.
• Provide focused and effective customer service.
• Follow PPE, safety, and guest experience guidelines.
• May be assigned tasks in other departments.

Skills

Communication

Organization

Problem solving

Customer service

Attention to detail

MS Office

Adaptability

Education

High school diploma or GED

Tools

MS Office

Job description

SpartanNash in Fenton, MI is seeking a part-time Personal Shopper to manage online grocery orders. You’ll pick items, bag them, and ensure proper storage for pickup, delivering accurate selections and timely service.

The role requires a high school diploma or GED, at least one year in retail, strong communication, organization, and problem solving. You’ll use MS Office and adapt to a flexible schedule while upholding safety and guest experience standards.