Ecommerce Operations Associate: Subscriptions & Campaigns

dowjones; Princeton (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle Programs & WellnessResources

Education Benefits

Family Care Benefits & Caregiving Help

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones is seeking an Associate, eCommerce Operations within Marketing Operations to support the creation and management of ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. You will collaborate with marketing, product and tech teams to ensure a seamless checkout experience for flagship publications.

The role requires a bachelor’s in marketing or equivalent experience, 1–2 years in ecommerce operations, and knowledge of the subscription business.

Qualifications

• Bachelor’s degree in marketing preferred or equivalent experience.
• 1-2 years experience in eCommerce operations.
• Knowledge of the subscription business preferred.
• Experience with ATG is a plus.
• HTML skills a plus.
• Work independently, be resourceful, a self-starter who is able to adapt quickly.
• Strong interpersonal skills with the ability to build solid working relationships across all levels of the organization.
• Organized, with a consistent attention to details.
• Ability to work well under time frame pressure, handling multiple projects at the same time and updating stakeholders on progress regularly.
• Problem solving skills.
• Time management skills.
• Knowledge of the media and publishing industry is a plus.

Responsibilities

• Execute new eCommerce flows to support new subscription offers presented in market - including digital pricing, promotions, and site assets.
• Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications.
• Implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience.
• Launch promotional and retention offers via In-app across the brands.
• Develop and execute A/B experiments for retention campaigns.
• Liaise with the Marketing team in order to provide ongoing support for acquisition and retention campaigns to ensure the checkout flow is working as expected.
• Coordinate with internal tech teams to ensure new offerings in market can be supported by the existing fulfillment and billing systems.
• Collaborate with the QA manager and provide quality checks to ensure the eCommerce flows are working as expected prior to launching in market - including accurate setup, QA offers, and maintain documentation and processes to ensure efficient execution.
• Multi-task across multiple projects, business units and stakeholders in an organized manner

Skills

eCommerce operations

subscription business

interpersonal skills

problem solving

time management

Education

Bachelor’s degree in marketing or equivalent experience

Tools

ATG

HTML

Job description

Dow Jones is seeking an Associate, eCommerce Operations within Marketing Operations to support the creation and management of ecommerce flows for the Wall Street Journal, Barron’s, MarketWatch, Financial News and IBD. You will collaborate with marketing, product and tech teams to ensure a seamless checkout experience for flagship publications.

The role requires a bachelor’s in marketing or equivalent experience, 1–2 years in ecommerce operations, and knowledge of the subscription business.