Ecommerce & Member Experience Lead

Sam's Club; York (York County); On-site; USD 21,000 - 30,000; Full time

Job summary

Sam's Club in York, United States, seeks a dedicated supervisor to assist management in coordinating associate duties and coaching. You will help maintain safety standards, support the ecommerce initiatives, and ensure high-quality member service across operations.

The role involves guiding staff, overseeing Club Pickup and related programs, and contributing to process improvements and KPI tracking to support store performance.

Qualifications

• Experience supervising associates and managing workflow.
• Ability to train and coach employees on processes and procedures.
• Strong customer service focus and problem-solving skills.
• Familiarity with safety policies and incident reporting.

Responsibilities

• Supervise and guide associates in assigned area while assigning duties and monitoring performance.
• Oversee club pickup and ecommerce-related operations, ensuring orders are fulfilled accurately and issues are escalated.
• Provide coaching, feedback and training to associates to meet service standards and company policies.
• Promote and support Open Door Policy, ethics and safety compliance across the team.
• Assist management with recruiting, scheduling, and performance evaluations as needed.

Skills

Supervisory skills

Customer service

Safety awareness

Job description

Sam's Club in York, United States, seeks a dedicated supervisor to assist management in coordinating associate duties and coaching. You will help maintain safety standards, support the ecommerce initiatives, and ensure high-quality member service across operations.

The role involves guiding staff, overseeing Club Pickup and related programs, and contributing to process improvements and KPI tracking to support store performance.