Ecommerce & Club Pickup Lead

Sam's Club; Utica (MI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Life insurance

Job summary

Sam's Club is seeking a supervisor to assist in managing store associates, oversee ecommerce programs like Club Pickup, and ensure member issues are resolved per company guidelines. The role focuses on safety, staffing, and operational efficiency to deliver a high level of member service.

You will train and coach associates, monitor performance, and implement process improvements across the club. The position emphasizes collaboration, Open Door policy adherence, and a commitment to Walmart's

Qualifications

• Supervisory experience in retail or warehouse environments.
• Strong customer service and problem resolution skills.
• Experience training and coaching associates on processes and procedures.
• Knowledge of safety protocols and incident reporting.

Responsibilities

• Assist management in supervising associates and delegating duties.
• Support ecommerce operations (Pickup, Ship From Club) and resolve online customer issues.
• Maintain store safety by conducting safety sweeps and reporting hazards.
• Ensure proper merchandising, pricing, and stock organization on the sales floor.
• Lead and participate in teams to meet timelines and quality standards.

Skills

Supervision

Customer service

Training & coaching

Safety compliance

Job description

Sam's Club is seeking a supervisor to assist in managing store associates, oversee ecommerce programs like Club Pickup, and ensure member issues are resolved per company guidelines. The role focuses on safety, staffing, and operational efficiency to deliver a high level of member service.

You will train and coach associates, monitor performance, and implement process improvements across the club. The position emphasizes collaboration, Open Door policy adherence, and a commitment to Walmart's