Member Experience & Ecommerce Lead

Sam's Club; Hodgkins (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Short-term and long-term disability

Company discounts

Military Leave Pay

Adoption and surrogacy expense reimb.

Job summary

Sam's Club in Hodgkins, IL seeks a flexible supervisor to assist management in guiding associates across daily operations. You will assign duties, train staff, address member needs, and uphold safety standards while delivering exceptional service.

You'll support ecommerce programs like Club Pick Up, Ship From Club, and monitor performance metrics to improve efficiency. This role emphasizes teamwork, integrity, and adherence to company policies.

Qualifications

• Supervise associates and assign duties to meet store goals.
• Train and coach associates on processes and procedures.
• Resolve member issues following company guidelines.
• Promote safety and compliance in the facility.
• Communicate effectively and lead by example.

Responsibilities

• Assist management with supervision of associates and assign duties.
• Provide guidance and feedback to associates on member service.
• Support recruiting, scheduling, coaching and evaluating associates.
• Oversee ecommerce programs (Club Pick Up, Ship From Club).
• Audit online feedback and resolve customer complaints.
• Ensure club pickup is properly staffed and processes run smoothly.
• Maintain sales floor and merchandise presentation per policies.
• Develop and implement processes to meet business needs.

Skills

Supervision

Customer service

Training & coaching

Safety compliance

Communication

Team leadership

Job description

Sam's Club in Hodgkins, IL seeks a flexible supervisor to assist management in guiding associates across daily operations. You will assign duties, train staff, address member needs, and uphold safety standards while delivering exceptional service.

You'll support ecommerce programs like Club Pick Up, Ship From Club, and monitor performance metrics to improve efficiency. This role emphasizes teamwork, integrity, and adherence to company policies.