eCommerce Fulfillment Manager

WCL Group; Plano (TX); On-site; USD 55,000 - 74,000; Full time

Job summary

WCL Group is seeking an experienced ECommerce Fulfillment Manager in Plano, Texas. This role owns the entire order lifecycle across all channels, coordinating with Supply Chain, Logistics, Product, Engineering, Retail, and Customer Service to ensure orders ship accurately and on time.

The position requires a bachelor's degree and 5+ years of fulfillment or operations experience. You will lead system improvements, optimize routing and inventory allocation, and drive KPI reporting and continuous

Qualifications

• Bachelor's degree required.
• 5+ years of relevant experience in fulfillment or business operations.
• Proven ability to improve processes and resolve root causes.

Responsibilities

• Own end-to-end order lifecycle across all channels (e-commerce, in-store, marketplace, curbside).
• Oversee OMS performance, configuration, and continuous improvement.
• Define routing rules, inventory allocation, and fulfillment prioritization strategies.
• Monitor order accuracy, SLA compliance, cancellations, and returns workflows.
• Collaborate with customer service to resolve order exceptions and fulfillment failures.
• Lead cross-functional projects like new channel launches and peak season planning.
• Develop dashboards for real-time leadership visibility and drive data-driven improvements.

Skills

Process Improvement

Root Cause Analysis

Vendor Management

Education

Bachelor's degree

Tools

OMS

WMS

TMS

Job description

CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.LOCATIONPlano, Texas, 75023COMPENSATION$46.50 per hourSCHEDULEMonday-Friday, 40 HoursOnsiteCONTRACT TERM1 year with high likelihood of extension or conversion to full-time employee.POSITION OVERVIEW- eCommerce Fulfillment ManagerThis role owns the entire order lifecycle — from the moment a customer places an order across any channel (online, in-store, marketplace, curbside, etc.) to the moment it's fulfilled. Sitting at the center of Supply Chain, Logistics, Product, Engineering, Retail, and Customer Service, this person makes sure orders ship accurately and on time, while continuously improving the systems (OMS, WMS, TMS) that make that possible. Day to day, that means setting the rules for how orders get routed and prioritized, tracking key metrics like order accuracy and SLA compliance, and leading major cross-functional projects — new channel launches, peak season planning, and larger operational changes. This role also owns KPI reporting, giving leadership real-time visibility into performance, and drives continuous improvement through root cause analysis when something goes wrong.RESPONSIBILITIESOmnichannel Order Management• Own and manage the end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar, marketplace, BOPIS, ship-from-store, curbside pickup)• Oversee Order Management System (OMS) performance, configuration, and continuous improvement• Define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies• Monitor order accuracy, SLA compliance, cancellation rates, and return/exchange workflows• Collaborate with customer service teams to resolve order exceptions, escalations, and fulfillment failures in a timely manner• Drive improvements in order visibility and real-time tracking for end customersSystems & Technology• Serve as a key business owner for OMS, WMS, and TMS platforms• Partner with IT and product teams on system enhancements, integrations (ERP, WMS, OMS, DOM), and new technology rollouts• Evaluate and implement automation opportunities across order processing and fulfillment workflows• Ensure data integrity and seamless data flow across all integrated platformsCross-Functional Collaboration• Act as the primary liaison between Supply Chain, Technology, Retail, E-Commerce, Customer Service, and Finance teams• Lead cross-functional projects including new channel launches, peak season planning, and operational transformation initiatives• Work with the marketing and commercial teams to align fulfillment capabilities with promotional and campaign planningAnalytics & Performance Management• Define, track, and report on omnichannel operational KPIs• Build dashboards and reporting frameworks to provide leadership with real-time operational visibility• Conduct root cause analysis on operational failures and lead corrective action plans• Drive continuous improvement through data-driven insights and industry best practicesREQUIRED QUALIFICATIONS/SKILLS• Bachelor's degree required• 5+ years of relevant experience in fulfillment or business operationsMUST HAVE• Process Improvement• Root Cause Analysis• Vendor Management