eCommerce Fulfillment Manager

Harvey Nash; Plano (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

Harvey Nash is seeking an eCommerce Fulfillment Manager in Plano, TX, to own the end-to-end order lifecycle across all channels, serving as a hub between Supply Chain, Logistics, Product, Engineering, Retail, and Customer Service.

The role focuses on fulfillment performance, system integrations, automation, data integrity, and continuous improvement through data-driven insights and cross-functional collaboration. This is a 12-month contract, onsite, with a competitive hourly rate.

Qualifications

• Bachelor’s degree required.
• 5+ years relevant experience in fulfillment or business operations.
• Experience with OMS, WMS, and TMS systems preferred.

Responsibilities

• Own end-to-end order lifecycle across all channels (e-commerce, in-store, marketplace, BOPIS, ship-from-store).
• Oversee OMS performance, configuration, and continuous improvement.
• Define and enforce order routing rules and inventory allocation logic.
• Monitor order accuracy, SLA compliance, cancellations, and returns workflows.
• Collaborate with customer service to resolve exceptions and maximize order visibility.

Skills

Process Improvement

Root Cause Analysis

Vendor Management

Education

Bachelor's degree

Job description

Summary:

We’rein search of a eCommerce Fulfillment Manager is responsible for the successful & timely fulfillment of orders taken across channels as well as the performance and continuous improvement of core fulfillment processes and platforms (OMS, WMS, TMS), including system integrations, automation initiatives,and data integrity across all connected systems.

Hereare some of the specific details:

Job Title: eCommerce Fulfillment Manager

Location: Plano TX 75023

Duration: 12 Month contract with possibility of extension

Status: (Onsite)

The eCommerce Fulfillment Manager will own the end-to-end order lifecycleacross all retail and digital channels, serving as a critical operational hubat the intersection of Supply Chain, Logistics, Product, Engineering, Retail,and Customer Service. This role is responsible for the successful & timelyfulfillment of orders taken across channels as well as the performance andcontinuous improvement of core fulfillment processes and platforms (OMS, WMS,TMS), including system integrations, automation initiatives, and data integrityacross all connected systems. The ideal candidate will define and enforce orderrouting rules, inventory allocation logic, and fulfillment prioritizationstrategies while monitoring key operational metrics such as order accuracy, SLAcompliance, and cancellation rates. Acting as the primary liaison acrossinternal teams, this role will lead high-impact cross-functional initiativesincluding new channel launches, peak season planning, and operationaltransformations. Additionally, this role will own omnichannel KPI reporting,deliver real-time operational visibility to leadership, and drive a continuousimprovement culture through data-driven insights and root cause analysis.

Responsibilities:

• Omnichannel Order Management:
  • Own and manage the end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar, marketplace, BOPIS, ship-from-store, curbside pickup)
  • Oversee Order Management System (OMS) performance, configuration, and continuous improvement
  • Define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies
  • Monitor order accuracy, SLA compliance, cancellation rates, and return/exchange workflows
  • Collaborate with customer service teams to resolve order exceptions, escalations, and fulfillment failures in a timely manner
  • Drive improvements in order visibility and real-time tracking for end customers
• Systems & Technology:
  • Serve as a key business owner for OMS, WMS, and TMS platforms
  • Partner with IT and product teams on system enhancements, integrations (ERP, WMS, OMS, DOM), and new technology rollouts
  • Evaluate and implement automation opportunities across order processing and fulfillment workflows
  • Ensure data integrity and seamless data flow across all integrated platforms
• Cross-Functional Collaboration:
  • Act as the primary liaison between Supply Chain, Technology, Retail, E-Commerce, Customer Service, and Finance teams
  • Lead cross-functional projects including new channel launches, peak season planning, and operational transformation initiatives
  • Work with marketing and commercial teams to align fulfillment capabilities with promotional and campaign planning
• Analytics & Performance Management:
  • Define, track, and report on omnichannel operational KPIs
  • Build dashboards and reporting frameworks to provide leadership with real-time operational visibility
  • Conduct root cause analysis on operational failures and lead corrective action plans
  • Drive continuous improvement through data-driven insights and industry best practices

Education/Experience:

• Bachelor’s degree required
• 5+ years relevant experience in fulfillment or business operations

Top skills:

• Process Improvement
• Root Cause Analysis
• Vendor Management

Areasonable, good faith estimate of the minimum and maximum for this position is $42 to $46/hour

I am looking forward to speaking with you today.

About us:

HarveyNash is a national, full-service talent management firm specializing intechnology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Ourcompany vision has led us to incredible growth and success in a relativelyshort period of time and continues to guide us today. We are committed tooperating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

Weare part of Nash Squared Group, a global professional services organizationwith over forty offices worldwide.

Formore information, please visit us at https://www.harveynashusa.com/