Business Analyst 2 - Order Management Analyst

WCL Group; Plano (TX); On-site; USD 72,000 - 96,000; Full time

Job summary

WCL Group is seeking a Business Analyst 2 - Order Management Analyst in Plano, TX. This onsite role focuses on ending-to-end order processing, data accuracy, and cross-functional collaboration with Procurement, SCM, and Sales.

The position requires a bachelor's degree and 2–4 years' experience with SAP, Excel, and data analysis to drive process improvements and SLA adherence. This 1-year contract may extend or convert to full-time with strong performance.

Qualifications

• Bachelor's degree in a related field is required.
• 2–4 years of experience in order management or a similar role.
• Proficiency with SAP and advanced Excel for data reporting.

Responsibilities

• Oversee the entire order lifecycle from initiation to fulfillment.
• Generate and distribute daily reports for designated key accounts.
• Collaborate with Procurement, SCM, and Sales to resolve escalations.
• Communicate order status, product availability, and delivery timelines to teams.

Skills

Order management

SAP

Data analysis

Communication

Education

Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field

Tools

Excel

Job description

CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.LOCATIONPlano, Texas, 75023COMPENSATION$40.50 per hourSCHEDULEMonday-Friday (40 hours)Fully onsiteCONTRACT TERM1 year contract with high likelihood of extension or conversion to full-time employeePOSITION OVERVIEW – Business Analyst 2 - Order Management AnalystThis role oversees the entire order lifecycle for designated key accounts, from initiation through fulfillment, ensuring seamless order processing, tracking, and reconciliation. The role serves as the primary point of contact for customer service teams on order-related inquiries, partners cross-functionally with Procurement, Supply Chain Management (PSI/SCM), and Sales to resolve escalations, maintains Home Appliance account data integrity, processes invoices and product upgrades, and coordinates with the Call Center to ensure consumers are contacted within established SLA windows.RESPONSIBILITIES• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management• Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance• Provide actionable insights and recommendations based on report findings to support strategic decision-making• Collaborate with stakeholders to refine reporting requirements and enhance report usability• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines• Proactively communicate updates and resolutions, ensuring transparency and maintaining high levels of satisfaction• Escalate critical issues to appropriate teams for timely resolution• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively• Facilitate collaboration between departments to address order discrepancies, errors, and other challenges• Act as a bridge between internal teams and external stakeholders to align on priorities and objectives• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility• Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency• Identify opportunities for system improvements and contribute to the implementation of new tools or processes• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates• Develop and implement strategies to improve consumer communication processes, enhancing customer experience• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations• Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs• Monitor Hub performance metrics and provide recommendations for optimization• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require• Adapt to changing priorities and demands in a dynamic business environment• Establish and maintain communication services across business units or from the project team to the organization• Maintain the storage and retrieval of all project communications data and business metrics• Review contracts, cost proposals, and contract supplements• Establish and document business processes• Set up project and work breakdown structures• Track project budgets and expenditures; monitor transaction controls and costs against budgetsREQUIRED QUALIFICATIONS/SKILLS• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field required• 2–4 years of experience in order management, supply chain, or a similar role• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams• Proficiency in SAP and Microsoft Office; advanced Excel skills, including data analysis and reporting• Ability to thrive in a fast-paced, deadline-driven environment• Strong team collaboration skills with the ability to manage competing priorities• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods• Ability to apply accounting and mathematical principles to work as needed• Ability to analyze business trends and project future revenues and expenses• Enterprise Application experience a plusMUST HAVE• SAP• Demand Planning• Root Cause Analysis