eCommerce Fulfillment Manager

Staffmark Group; Plano (TX); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off + More!

Job summary

Staffmark Group is seeking an experienced eCommerce Fulfillment Manager in Plano, TX to own the end-to-end order lifecycle across all channels and to lead cross-functional initiatives to optimize OMS/WMS/TMS systems. The role demands strong project management, data-driven decision making, and collaboration with IT, Retail, and Customer Service teams.

The ideal candidate has 5+ years in eCommerce fulfillment, a business or supply chain degree, and a proven track record of improving order

Qualifications

• 5+ years of experience in eCommerce fulfillment or business operations supporting the eCommerce space
• Background in Project Management and ownership of projects and reporting to internal stakeholders
• Bachelor's degree in Business or Supply Chain

Responsibilities

• Own end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar, marketplace, BOPIS, ship-from-store, curbside pickup)
• Oversee OMS performance, configuration, and continuous improvement
• Define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies
• Monitor order accuracy, SLA compliance, cancellation rates, and return/exchange workflows
• Collaborate with customer service to resolve order exceptions and escalations promptly
• Drive improvements in order visibility and real-time tracking for customers
• Partner with IT/product teams on system enhancements, integrations, and new technology rollouts
• Evaluate and implement automation opportunities across order processing
• Ensure data integrity and seamless data flow across platforms
• Lead cross-functional projects including new channel launches and peak season planning
• Align fulfillment capabilities with promotional planning
• Define, track, and report omnichannel KPIs and build real-time dashboards
• Conduct root cause analysis and drive corrective actions

Skills

eCommerce fulfillment

Project management

Stakeholder reporting

Education

Bachelor's degree in Business or Supply Chain

Job description

Job Title: eCommerce Fulfillment Manager

Location: Plano, TX

Pay Rate: $46.69/hr.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

eCommerce Fulfillment Manager

Top Skills

• 5+ years of relevant experience in eCommerce fulfillment or business operations supporting the eCommerce space
• Background in Project Management and ownership of projects and reporting to internal stakeholders
• Bachelor's degree in Business or Supply Chain

Position Description

The eCommerce Fulfillment Manager will own the end-to-end order lifecycle across all retail and digital channels, serving as a critical operational hub at the intersection of Supply Chain, Logistics, Product, Engineering, Retail, and Customer Service. This role is responsible for the successful & timely fulfillment of orders taken across channels, as well as the performance and continuous improvement of core fulfillment processes and platforms (OMS, WMS, TMS), including system integrations, automation initiatives, and data integrity across all connected systems. The ideal candidate will define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies while monitoring key operational metrics such as order accuracy, SLA compliance, and cancellation rates. Acting as the primary liaison across internal teams, this role will lead high-impact cross-functional initiatives including new channel launches, peak season planning, and operational transformations.

Additionally, this role will own omnichannel KPI reporting, deliver real-time operational visibility to leadership, and drive a continuous improvement culture through data-driven insights and root cause analysis.

Responsibilities:

Omnichannel Order Management:

• Own and manage the end-to-end order lifecycle across all channels (e-commerce, brick-and-mortar, marketplace, BOPIS, ship-from-store, curbside pickup)
• Oversee Order Management System (OMS) performance, configuration, and continuous improvement
• Define and enforce order routing rules, inventory allocation logic, and fulfillment prioritization strategies
• Monitor order accuracy, SLA compliance, cancellation rates, and return/exchange workflows
• Collaborate with customer service teams to resolve order exceptions, escalations, and fulfillment failures promptly
• Drive improvements in order visibility and real-time tracking for end customers

Systems & Technology:

• Serve as a key business owner for OMS, WMS, and TMS platforms
• Partner with IT and product teams on system enhancements, integrations (ERP, WMS, OMS, DOM), and new technology rollouts
• Evaluate and implement automation opportunities across order processing and fulfillment workflows
• Ensure data integrity and seamless data flow across all integrated platforms

Cross-Functional Collaboration:

• Act as the primary liaison between Supply Chain, Technology, Retail, E-Commerce, Customer Service, and Finance teams
• Lead cross-functional projects including new channel launches, peak season planning, and operational transformation initiatives
• Work with the marketing and commercial teams to align fulfillment capabilities with promotional and campaign planning

Analytics & Performance Management:

• Define, track, and report on omnichannel operational KPIs
• Build dashboards and reporting frameworks to provide leadership with real-time operational visibility
• Conduct root cause analysis on operational failures and lead corrective action plans
• Drive continuous improvement through data-driven insights and industry best practices

Education/Experience:

• Bachelor's degree required
• 5+ years of relevant experience in eCommerce fulfillment or business operations supporting the eCommerce process
• Knowledge of Order Management Systems and various technologies that support the process
• Proficient with dashboards and data reporting, with ownership of projects
• Experience working with various internal departments in the eCommerce space.
• Background in Retail and Digital Channel Order Fulfillment

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.