Ecommerce Client Solutions Director - Hybrid Leader

BDA

Atlanta (GA)

Hybrid

USD 150,000 - 180,000

Full time

14 days+

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Benefits offered by this job

PTO

Volunteer day

Holidays & summer Fridays

401k

Tuition reimbursement

Medical, dental, vision, life, AD&D

Job summary

BDA is seeking a Sales Director, Ecommerce Client Services to lead enterprise accounts from its Atlanta area hub. You will guide strategic growth, mentor teams, and build trusted client partnerships while collaborating across Ecommerce, Marketing, Merchandising, Technology, and Operations to deliver best-in-class digital commerce experiences.

The role demands strong analytics, frontline leadership, and executive communication as you drive online engagement, improve conversion, and maximize

Qualifications

Bachelor's degree in Business, Marketing, Ecommerce, Communications, or a related field.
10+ years of experience in enterprise sales, ecommerce, digital commerce, strategic account management, or client services.
5+ years of experience leading high-performing sales or client services teams.
Demonstrated success managing enterprise ecommerce programs and driving measurable online business growth.
Strong understanding of ecommerce platforms, online merchandising, digital customer experience, promotional marketing, and omnichannel commerce.
Experience interpreting ecommerce analytics and translating performance data into growth strategies.
Advanced proficiency with Salesforce CRM and Microsoft Excel and PowerPoint.
Exceptional executive communication, presentation, negotiation, and relationship management skills.
Strong financial acumen including forecasting, budgeting, pricing strategy, and margin management.
Ability to travel approximately 50%.

Responsibilities

Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies.
Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.
Analyze financial performance, sales trends, and ecommerce KPIs to optimize account strategy and maximize business results.
Represent client needs within BDA and act as a key voice in Sales Leadership discussions.
Lead quarterly and annual business reviews focusing on outcomes, analytics, and growth opportunities.
Monitor VOC, NPS, and client satisfaction metrics to continuously improve client experiences.
Lead, coach, and develop a high-performing sales and account management organization.
Oversee execution of large client projects and ensure alignment with resources, vendors, and compliance procedures.
Collaborate with internal departments to support seamless service delivery.