Ecommerce Client Solutions Director (Hybrid)

BDA, LLC; Indianapolis (IN); Hybrid; USD 150,000 - 180,000; Full time

Job summary

BDA is a top global Merchandise Agency known for its entrepreneurial spirit and client focus. The Sales Director, Ecommerce Client Services will lead a multi‑discipline team and partner with Ecommerce, Marketing, Merchandising, Technology, and Operations to deliver best‑in‑class digital commerce experiences.

Successful candidates combine deep ecommerce strategy with consultative sales leadership, analytics, and executive communication to grow online engagement, conversions, and revenue while

Qualifications

• Bachelor's degree in Business, Marketing, Ecommerce, Communications, or a related field.
• 10+ years of experience in enterprise sales, ecommerce, digital commerce, strategic account management, or client services.
• 5+ years of experience leading high-performing sales or client services teams.
• Demonstrated success managing enterprise ecommerce programs and driving measurable online business growth.
• Strong understanding of ecommerce platforms, online merchandising, digital customer experience, promotional marketing, and omnichannel commerce.
• Experience interpreting ecommerce analytics and translating performance data into growth strategies.

Responsibilities

• Collaborate with leadership to define growth strategies and align them with overall business objectives.
• Lead strategic planning sessions for marketing, promotions, and brand engagement for key clients.
• Analyze financial performance, ecommerce KPIs, and sales trends to optimize strategy.
• Oversee client relationships and ensure superior service delivery with internal teams.
• Forecast resources and manage P&L and OPEX to drive revenue and margin.

Skills

Sales Leadership

Enterprise Sales

Ecommerce Strategy

Client Relationship Management

Digital Marketing

Data Analytics

Education

Bachelor's degree in Business, Marketing, Ecommerce, Communications, or a related field

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

BDA is a top global Merchandise Agency known for its entrepreneurial spirit and client focus. The Sales Director, Ecommerce Client Services will lead a multi‑discipline team and partner with Ecommerce, Marketing, Merchandising, Technology, and Operations to deliver best‑in‑class digital commerce experiences.

Successful candidates combine deep ecommerce strategy with consultative sales leadership, analytics, and executive communication to grow online engagement, conversions, and revenue while