E-commerce Associate: Listings, Fulfillment & Customer Experience

The Salvation Army; Long Beach (CA); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

The Salvation Army is seeking an E-commerce Associate in Long Beach, CA to handle order processing, listing creation, and customer interaction, supporting an efficient online shopping experience.

Ideal candidates will have 2–4 years in customer service or retail, strong English communication, and comfort with Windows/Microsoft Office; Photoshop knowledge is a plus. This on-site role partners with a regional team to drive ecommerce success.

Qualifications

• High School Diploma or GED or equivalent.
• 2-4 years of customer service and/or retail experience.
• Excellent verbal and written communication in English.

Responsibilities

• Process and ship sold merchandise and manage order fulfilment.
• Create and update product listings with descriptions and images.
• Provide outstanding customer support via email, message, and phone.
• Meet daily posting quotas and sales targets with supervisor guidance.
• Coordinate stock shipping, inventory, and prioritise tasks for efficiency.
• Collaborate with managers and team members in daily ecommerce operations.

Skills

Verbal and written English

Windows OS

Microsoft Office

Photoshop

Customer service

Retail experience

Typing 40 wpm

Teamwork

Education

High School Diploma or equivalent

Tools

Photoshop

Microsoft Office

Windows OS

Job description

The Salvation Army is seeking an E-commerce Associate in Long Beach, CA to handle order processing, listing creation, and customer interaction, supporting an efficient online shopping experience.

Ideal candidates will have 2–4 years in customer service or retail, strong English communication, and comfort with Windows/Microsoft Office; Photoshop knowledge is a plus. This on-site role partners with a regional team to drive ecommerce success.