E-Commerce Associate

The Salvation Army Southern California; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A non-profit organization is seeking an E-Commerce Associate to manage online merchandise listings and enhance customer experience. Responsibilities include optimizing listings, analyzing data, and collaborating with team members. Successful candidates will have a high school diploma, strong communication skills, and relevant retail experience. This is a full-time entry-level position based in San Diego, California, offering opportunities for growth.

Qualifications

• Must have 2-4 years of customer service and/or retail experience.
• Ability to type at least 40 words per minute.
• Knowledge of online selling platforms is preferred.

Responsibilities

• Create and optimize product listings on the ecommerce platform.
• Regularly analyze sales data and customer feedback for improvements.
• Photograph and present merchandise in a visually appealing manner.

Skills

Excellent verbal and written communication skills

Excellent computer and technology skills

Strong analytical skills

Ability to work collaboratively in a team

Experience in identifying high-quality merchandise

Familiarity with SEO best practices

Education

High School Diploma or equivalent

Tools

Microsoft Office Programs (Word, Excel)

Photoshop

Job description

Join to apply for the E-Commerce Associate role at The Salvation Army Southern California

Job title: E-COMMERCE SPECIALIST

Department: RETAIL

Status: FULL-TIME

Supervisor: E-COMMERCE SUPERVISOR or BUSINESS MANAGER

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Summary

The Ecommerce Specialist will be responsible for hands‑on listing to expand our online merchandise, as well as optimizing content for increased visibility and sales.

Essential Duties and Responsibilities

• Create and optimize product listings on our ecommerce platform.
• Utilize best practices for title, description, images, and other relevant content to enhance visibility and conversion rates.
• Strategically identify opportunities to increase the quantity of merchandise available online.
• Regularly analyze sales data and customer feedback to identify areas for improvement and growth.
• Use data-driven insights to optimize product listings and recommend new product additions.
• Select high-value merchandise located at the Center/Store for sale on the online platform.
• Photograph and present merchandise in a visually appealing and informative manner.
• Continuously assess and improve the online shopping experience to enhance customer satisfaction.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day‑to‑day operation of the ecommerce business.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vision requirements due to extensive computer work.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Non-profit Organizations