E-commerce Associate- Torrance

The Salvation Army USA Western Territory; Torrance (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

The Salvation Army USA Western Territory is seeking an E-commerce Associate to process and ship merchandise, create listings, and enhance the customer experience. You will coordinate inventory, ensure accurate descriptions and images, and test items for authenticity before posting.

You will work with the team to meet posting quotas and sales targets while partnering with the District Sales Manager and Operations Manager to drive the ecommerce operations forward.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.
• 1 years: merchandising experience, including boutique

Responsibilities

• Process and ship sold merchandise and manage order fulfilment.
• Create and update product listings with accurate descriptions and images.
• Coordinate inventory procedures and track active listings.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items for functionality or authenticity prior to posting.
• Photograph and present merchandise in a visually appealing manner.
• Provide excellent customer support via email, message, and phone.
• Meet daily posting quotas and sales targets.
• Collaborate with District Sales Manager and Operations Manager in day-to-day ecommerce operations.

Skills

Communication skills

Typing 40 wpm

Customer service

Retail experience

Team collaboration

Independent work

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Photoshop

Windows OS

Job description

JOB TITLE: E-COMMERCE ASSOCIATE

DEPARTMENT: RETAIL

STATUS: PART-TIME

SUPERVISOR: E-COMMERCE Associate

GENERAL STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY

The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
• Administer inventory procedures to track active listings and securely store pending items in designated areas.
• Create and update product listings, ensuring accurate product descriptions, images, and specifications.
• Select high-value merchandise located at the ARC Center for sale on the online platform.
• Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
• Photograph and present merchandise in a visually appealing and informative manner.
• Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
• Ensure precision in both written and verbal tasks.
• Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS

• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

EDUCATION

• High School or Equivalent (required)

EXPERIENCE

• Please explain Gaps in employment. All gaps must be explained. (required)
• High School Diploma (required)
• Computer & Technology Skills- Microsoft Office Programs (Word, Excel, etc.) (required)
• Knowledge of online selling platforms and Photoshop (required)
• 2 years: customer service and/or retail experience (required)
• 1 years: merchandising experience, including boutique (required)

LICENSES & CERTIFICATIONS

• Driver's License (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.