Ecommerce Account Executive - Client Success & Operations

Linney Group Ltd.; Town of Mansfield (NY); On-site; USD 33,000 - 47,000; Full time

Job summary

Linney Group Ltd. is seeking an Ecommerce Account Executive to join our growing ecommerce team within the fulfilment and logistics sector of a thriving third-party logistics operation.

You will act as the day-to-day business-as-usual contact for client queries and requests, helping to manage activity and ensure a responsive, professional service. You will collaborate with internal stakeholders, support the wider Ecommerce Project Management team, and contribute to maintaining strong client

Qualifications

• Experience in account management, client services, ecommerce, fulfilment, logistics or a similar operational environment.
• Strong communication skills and ability to build professional relationships with clients and colleagues.
• Good organisational skills and the ability to manage competing priorities.
• High attention to detail when reviewing information, metrics, quotes and account documentation.
• A solution-focused mindset with the confidence to challenge, improve and support operational processes.

Responsibilities

• Act as the BAU contact for client queries, requests and day-to-day account support.
• Liaise with internal stakeholders to manage client requirements through the business effectively.
• Support the wider Ecommerce Project Management team during periods of increased workload, account cover or annual leave.
• Develop a strong understanding of lead accounts and supporting accounts within the allocated team structure.
• Deliver a high standard of customer service, striving to provide clients with practical, achievable and value-adding solutions.
• Set personal and account objectives as part of monthly development planning.
• Proactively review processes and procedures to identify opportunities for operational efficiency and continuous improvement.
• Act as the eyes and ears of client perception, sharing feedback and insight to help strengthen the client experience.
• Ensure account housekeeping is maintained, including accurate monthly metrics, timely reporting and correct filing of client invoice copies.
• Work in line with agreed company operating procedures and ensure account procedures remain accurate and up to date.
• Monitor cost control, ensuring clients are quoted where applicable and that completed work aligns with agreed quotations.
• Contribute positively to team meetings and RTMs, offering benchmarking ideas and practical suggestions based on everyday account experience.

Skills

Account management

Client services

Ecommerce

Fulfilment/logistics

Communication

Organisational skills

Attention to detail

Job description

Linney Group Ltd. is seeking an Ecommerce Account Executive to join our growing ecommerce team within the fulfilment and logistics sector of a thriving third-party logistics operation.

You will act as the day-to-day business-as-usual contact for client queries and requests, helping to manage activity and ensure a responsive, professional service. You will collaborate with internal stakeholders, support the wider Ecommerce Project Management team, and contribute to maintaining strong client