Strategic Account Executive - Client Relations

iD Commerce + Logistics; Wood Dale (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

iD Commerce + Logistics is a premier business process outsourcer offering product fulfillment, promotional fulfillment and enterprise solutions. We seek an Account Executive to join our Client Services Team as the primary liaison between corporate clients and operations.

You will interact daily with clients and management, develop new relationships, and deliver value-added solutions to improve efficiency and profitability. Strong communication and project-management skills are essential.

Qualifications

• Experience managing client relationships.
• Excellent written & oral communication and presentation skills.
• Excellent project/program management skills.
• High level of proficiency in MS Office Suite.
• Ability to multitask and thrive in a fast-paced, high-pressure environment.

Responsibilities

• Interact and communicate daily with clients and various levels of management.
• Develop new client relationships and strengthen existing relationships.
• Continually grow existing client relationships by offering clients value-added solutions that meet their business needs.
• Develop problem-solving and process-improvement strategies to increase efficiency and profitability.
• Lead client and internal meetings, including Quarterly Business Review and Quarterly Internal Presentations.
• Effectively communicate details of direct marketing (or customer service) programs to sales, operations, IT and other departments tasked with the successful delivery of these programs.
• Work with operations and other departments to outline work plans and assign duties, responsibilities, and scope of authority.
• Work with operations to ensure successful delivery of all programs/campaigns.
• Prepare project reports for management, clients, or others.
• Provide monthly forecasts projections.

Skills

Experience managing client relations

Excellent written & oral communication

Excellent project/program management

MS Office proficiency

Multitasking in fast-paced environment

Education

Bachelor’s Degree Required

Job description

iD Commerce + Logistics is a premier business process outsourcer offering product fulfillment, promotional fulfillment and enterprise solutions. We seek an Account Executive to join our Client Services Team as the primary liaison between corporate clients and operations.

You will interact daily with clients and management, develop new relationships, and deliver value-added solutions to improve efficiency and profitability. Strong communication and project-management skills are essential.