Lead Customer Service Specialist: Elevate Client Care

Recology; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

Job summary

Recology Humboldt County in Eureka seeks a Lead Customer Service Specialist to provide efficient telephone and counter service, advancing billing accuracy and account status information while guiding a small team of customer service staff.

The role focuses on resolving questions, handling escalations, and coordinating communications with customers and co-workers to ensure prompt service and accurate records.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 6+ years of related experience and/or training.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution.
• Principles of employee training and supervision.
• Other duties as assigned

Skills

Customer service

Phone etiquette

Data entry

Record keeping

Education

High school diploma or GED required

Bachelor's degree preferred

Job description

Recology Humboldt County in Eureka seeks a Lead Customer Service Specialist to provide efficient telephone and counter service, advancing billing accuracy and account status information while guiding a small team of customer service staff.

The role focuses on resolving questions, handling escalations, and coordinating communications with customers and co-workers to ensure prompt service and accurate records.