ECM Program Lead — Field-Based Care Coordination

Neighbor; San Diego (CA); Hybrid; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Retirement plan

Paid time off

Professional development

Job summary

Father Joe’s Villages in San Diego seeks a Supervisor of Enhanced Care Management (ECM) to lead the Street Health Program, oversee ECM care coordination, and supervise a team of Care Coordinators.

This role requires strong leadership, a Bachelor’s degree in a related field, 5+ years of outreach or care management, and 2+ years of supervisory experience; familiarity with Medi-Cal and CalAIM is preferred.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, Healthcare Administration, or related field required; or equivalent combinations of education and experience.
• Minimum five (5) years of experience providing outreach, care management, case management, or related services to individuals experiencing homelessness, complex medical needs, behavioral health conditions, or other vulnerable populations.
• Minimum two (2) years of supervisory or lead experience, including responsibility for staff coaching, performance management, employee development, and team coordination.
• Experience working with Medi-Cal populations, managed care organizations, interdisciplinary care teams, and community-based service providers strongly preferred.
• Experience utilizing electronic health records, care management platforms, and data reporting systems required.
• Valid California driver’s license required.
• CPR certification, or ability to obtain within the requiredtimeframeupon hire.
• Strong knowledge of Enhanced Care Management (ECM), CalAIM , Medi-Cal managed care programs, and integrated healthcare delivery models.

Responsibilities

• Lead daily operations of the Enhanced Care Management program within the Street Health Program.
• Supervise, coach, train, and support ECM Care Coordinators providing field-based care coordination services.
• Coordinate daily team workflows, workload assignments, service priorities, and staffing coverage needs.
• Maintain an ECM caseload and provide outreach, assessment, care planning, resource coordination, crisis intervention, and ongoing member support.
• Provide guidance and support to staff managing complex member situations, safety concerns, barriers to care, and crisis response needs.
• Monitor program performance, productivity, member engagement, documentation quality, and service delivery outcomes.
• Review documentation, conduct chart audits, and support compliance with CalAIM , Medi-Cal managed care, and organizational requirements.

Skills

Staff supervision

Care coordination

Field-based outreach

Program oversight

Data reporting

Quality compliance

Client-focused care

Trauma-informed care

Education

Bachelor’s degree in Social Work or related field

Tools

Electronic Health Records (EHR)

Care management platforms

Data reporting systems

Job description

Father Joe’s Villages in San Diego seeks a Supervisor of Enhanced Care Management (ECM) to lead the Street Health Program, oversee ECM care coordination, and supervise a team of Care Coordinators.

This role requires strong leadership, a Bachelor’s degree in a related field, 5+ years of outreach or care management, and 2+ years of supervisory experience; familiarity with Medi-Cal and CalAIM is preferred.