ECM Care Navigator

Via Care Community Health Center; Los Angeles (CA); In loco; USD 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

Via Care Community Health Center in Los Angeles is seeking a Care Coordinator to engage ECM program members, link them to case management, and advocate across clinics and hospitals. You will support outreach, assist with Medi-Cal eligibility navigation, and coordinate with a multidisciplinary team to improve patient outcomes.

You will provide education and navigational services to complex cases, manage referrals, and help connect ECM members to PCPs and related providers as needed.

Competenze

• Recent experience (last 3 years) working as part of a multi-disciplinary team, collaboratively practicing with PCPs, health workers, health educators, and other health professionals.
• Bilingual English/Spanish

Mansioni

• Operate as a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.
• Provide education, outreach, case management, and navigational services to qualifying members with the most complex medical and social needs.
• Collaborate with individual case managers to connect ECM members toward primary care providers (PCP) and related providers as needed to navigate toward health and behavioral interventions that will maximize patient health outcomes.
• Responsible for increasing case manager caseloads by outreaching potential members.
• Handle large amounts of internal and external program referrals not limited to in-clinic providers, managed care plan referrals, and case manager outreach.
• Reporting member compliance to all managed care plans and meeting reporting deadlines on a monthly basis.
• Monitor and update online spreadsheets that assist in tracking referrals and documenting patient information.
• Verify outdated data and make necessary changes to patient files.
• Ability to understand various forms of information and transfer hard copy to digital platforms.
• Ability to establish relationships with Managed Care Plans (MCPs) and corresponding liaisons. You will be required to participate in monthly meetings and training courses.
• Stay up to date with programmatic changes and new populations of focus added to ECM.
• Participates regularly in Via Care Program Meetings

Conoscenze

Bilingual English/Spanish

Communication skills

Organizational skills

Interdisciplinary teamwork

Descrizione del lavoro

Via Care Community Health Center in Los Angeles is seeking a Care Coordinator to engage ECM program members, link them to case management, and advocate across clinics and hospitals. You will support outreach, assist with Medi-Cal eligibility navigation, and coordinate with a multidisciplinary team to improve patient outcomes.

You will provide education and navigational services to complex cases, manage referrals, and help connect ECM members to PCPs and related providers as needed.