ECM Operations & Care Lead

COPE Health Solutions; Sacramento (CA); On-site; USD 73,000 - 87,000; Full time

Benefits offered by this job

Wellness stipend

Parental leave

Health insurance

Job summary

COPE Health Solutions seeks an ECM Supervisor in Sacramento, CA, to oversee the ECM team and daily operations of the ARC CM/ECM platform. You will ensure compliance with policies, drive documentation accuracy, and mentor staff on care coordination workflows.

The role reports to the Regional Program Manager, requires leadership experience, and includes travel up to 50% as part of a full-time, exempt position. You will collaborate across teams to improve health outcomes for ECM members.

Qualifications

• Bachelor’s or Master’s degree in a health-related field (preferred).
• 2+ years of supervisor/leadership experience (preferred).
• Valid driver’s license with reliable vehicle and car insurance.
• Ability to travel up to 50% (per job requirements).

Responsibilities

• Supervises and leads ECM team members, providing guidance and professional development.
• Manage day-to-day operations of ARC CM/ECM platform ensuring availability, security, and performance.
• Identify bottlenecks and implement improvements to increase department efficiency.
• Maintain ECM policies, procedures, and standards.
• Lead onboarding, orientation, and training of staff; mentor team members on workflows and documentation.
• Oversee required reporting and manage provider portal access and user management.
• Collaborate with Regional Program Managers on productivity and outreach tracking.

Skills

Leadership

Staff training

Care coordination

Documentation

Regulatory compliance

Education

Bachelor’s or Master’s degree in a health-related field

Job description

COPE Health Solutions seeks an ECM Supervisor in Sacramento, CA, to oversee the ECM team and daily operations of the ARC CM/ECM platform. You will ensure compliance with policies, drive documentation accuracy, and mentor staff on care coordination workflows.

The role reports to the Regional Program Manager, requires leadership experience, and includes travel up to 50% as part of a full-time, exempt position. You will collaborate across teams to improve health outcomes for ECM members.