ECM Lead Care Manager — Field & Operations

Pacific Health Group; Ripon (WI); Hybrid; USD 60,000 - 81,000; Full time

Benefits offered by this job

401(k) match

Medical benefits

PTO 160 hours

Job summary

Pacific Health Group is seeking an experienced ECM Lead Care Manager Team Lead to support frontline operations and strengthen team performance. This hybrid, field‑based role focuses on mentorship, care coordination, and high‑quality member care delivery across the department.

The ideal candidate will manage a reduced caseload, assist with onboarding and coaching, and help maintain workflows and quality standards within Medi‑Cal, CalAIM, and ECM requirements. A California focus is required.

Qualifications

• 3+ years of experience in Enhanced Care Management (ECM), case management, social services, or healthcare coordination.
• Previous experience mentoring, training, or supporting staff strongly preferred.
• Strong understanding of Medi-Cal, CalAIM, and ECM program requirements.
• Excellent communication, leadership, organizational, and problem‑solving skills.
• Ability to balance member care with operational support duties.
• Strong documentation and technology proficiency.
• Experience working with vulnerable or high‑acuity populations preferred.

Responsibilities

• Provide day‑to‑day support and guidance to fellow Lead Care Managers (LCMs).
• Serve as a resource for staff questions, workflows, and ECM best practices.
• Assist in monitoring team productivity, documentation completion, and operational consistency.
• Identify and elevate concerns, risks, workflow gaps, or trends to management as appropriate.
• Support coverage needs, including member follow‑up when assigned LCMs are unavailable (e.g., PTO coverage).
• Collaborate with leadership to maintain accountability, performance standards, and quality of care delivery.
• Reinforce company expectations, workflows, and compliance standards across the team.
• Support onboarding and ongoing development of new and existing LCMs.

Skills

ECM experience

Staff mentoring

Medi-Cal/CalAIM knowledge

Leadership

Communication

Documentation

Case management platforms

Tools

Case management platforms

Job description

Pacific Health Group is seeking an experienced ECM Lead Care Manager Team Lead to support frontline operations and strengthen team performance. This hybrid, field‑based role focuses on mentorship, care coordination, and high‑quality member care delivery across the department.

The ideal candidate will manage a reduced caseload, assist with onboarding and coaching, and help maintain workflows and quality standards within Medi‑Cal, CalAIM, and ECM requirements. A California focus is required.