Technical Account Manager (East)

Echo; New York (NY); On-site; USD 125,000 - 185,000; Full time

Job summary

Echo is seeking a Technical Account Manager (TAM) to be a trusted technical advisor, helping customers adopt Echo's platform and maximize its value.

You will own the technical relationship from onboarding through ongoing adoption, guide implementations, troubleshoot issues with Engineering, and coordinate with Sales and Product to drive customer success. Strong communication and a proactive, hands-on approach are essential.

Qualifications

• 3+ years in a customer-facing technical role such as TAM, Solutions Engineer, or similar.
• Strong technical background with ability to troubleshoot complex environments.
• Experience with enterprise B2B customers.
• Excellent communication skills and ability to explain complex technical concepts clearly.
• Proactive, hands-on approach and strong ownership mindset.
• Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup.
• Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks, technical gaps, and opportunities to increase customer value.
• Serve as the voice of the customer internally, translating feedback into actionable insights.
• Build strong relationships with both technical stakeholders and key decision-makers.

Skills

Customer-facing

Communication

Problem-solving

Ownership mindset

Job description

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo's platform. You'll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks, technical gaps, and opportunities to increase customer value.
• Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
• Build strong relationships with both technical stakeholders and key decision-makers.

Requirements

• 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.
• Strong technical background with the ability to understand complex environments and troubleshoot technical challenges.
• Experience working with enterprise B2B customers.
• Excellent communication skills and the ability to explain complex technical concepts clearly.
• Strong ownership mindset with a proactive, hands-on approach.
• Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment.
• Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.