Technical Account Manager: Drive Adoption & Solutions

Echo; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Echo is seeking a Technical Account Manager to act as a trusted technical advisor for customers, helping them maximize the value of Echo’s platform. You will collaborate with Sales, Product, and Engineering to resolve technical challenges and ensure long-term success.

Your duties include owning the customer relationship from onboarding through adoption, guiding implementation, troubleshooting issues, and proactively identifying risks and opportunities to increase customer value.

Qualifications

• 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar.

Responsibilities

• Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
• Guide customers through implementation, integration, and best practices.
• Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
• Proactively identify risks, technical gaps, and opportunities to increase customer value.
• Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
• Build strong relationships with both technical stakeholders and key decision-makers.

Skills

Customer-facing role

Technical troubleshooting

Enterprise B2B experience

Communication skills

Cross-functional collaboration

Proactive ownership

Job description

Echo is seeking a Technical Account Manager to act as a trusted technical advisor for customers, helping them maximize the value of Echo’s platform. You will collaborate with Sales, Product, and Engineering to resolve technical challenges and ensure long-term success.

Your duties include owning the customer relationship from onboarding through adoption, guiding implementation, troubleshooting issues, and proactively identifying risks and opportunities to increase customer value.