East Regional Launch Operations Leader

Metropolis Technologies; New York (NY); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Zusammenfassung

Metropolis Technologies is seeking a Manager, Launch Operations (East Region) to lead hundreds of site launches and ensure operational readiness from contracting to post-launch monitoring.

You will partner with Local Operations, Sales, Product, and Tech teams to deliver on tight timelines, align leadership, and optimize onboarding for both members and enterprise partners. Strong data focus and cross-functional collaboration are essential.

Qualifikationen

• 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management
• Demonstrated track record of managing complex, multi-site projects from contracting to post-launch execution
• Proficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and Tableau
• Experience using AI tools to optimize workflows
• Experience pulling data and owning operational metrics reported directly to executive leadership
• Proven experience deploying automated email campaigns to drive user or subscriber conversion
• Exceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managers
• Willingness to travel occasionally for critical on-site go-lives
• Passion for transportation, parking, mobility, logistics, or real estate technology
• Experience in a fast-paced tech environment
• Anticipated Base Salary: $90,000.00 – $120,000.00 annually.

Aufgaben

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
• Provide occasional in-person support on go-live days through required regional travel
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
• Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
• Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
• Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
• Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
• Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
• Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption

Kenntnisse

Project management

CRM tools

Salesforce

Trello

JIRA

Tableau

AI tools

Data analytics

Email campaigns

Stakeholder mgmt

Travel willingness

Fast-paced tech

Tools

Salesforce

Trello

JIRA

Tableau

Jobbeschreibung

Metropolis Technologies is seeking a Manager, Launch Operations (East Region) to lead hundreds of site launches and ensure operational readiness from contracting to post-launch monitoring.

You will partner with Local Operations, Sales, Product, and Tech teams to deliver on tight timelines, align leadership, and optimize onboarding for both members and enterprise partners. Strong data focus and cross-functional collaboration are essential.