East Region Launch Operations Lead

Metropolis; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Equity options

Wellness benefits

4% 401(k) match

Parental leave

Unlimited PTO

Paid holidays

Hybrid environment

Job summary

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Product, and Tech to maintain real-time progress, align leadership, and hit crucial timelines, influencing onboarding and subscriber conversion for partners and members across the region.

Qualifications

• 5+ years total work experience, with 3+ years in operations, strategy, consulting, or project management.
• Experience deploying automated email campaigns to drive user or subscriber conversion.
• Experience using AI tools to optimize workflows.
• Proficiency with Salesforce, Trello, JIRA, Tableau.

Responsibilities

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution.
• Partner with Sales, Product, Tech, and Local Operations to keep launch deliverables on track.
• Own regional launch reporting for leadership with real-time project status visibility.
• Educate and align field teams on new platforms, tools, and updated SOPs.
• Build automated tools and SOPs to reduce manual operational work; leverage AI and data flows.

Skills

Project management

Data analysis

Cross-functional collaboration

CRM tools

Travel flexibility

Tools

Salesforce

Trello

JIRA

Tableau

Job description

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Product, and Tech to maintain real-time progress, align leadership, and hit crucial timelines, influencing onboarding and subscriber conversion for partners and members across the region.