East Region Go-Live Launch Operations Manager

Metropolis; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Business Development, Product, and Tech to maintain real-time deployment progress, hit launch timelines, and drive subscriber conversion. Some travel to go-live events is required.

Qualifications

• 5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project management.
• Proven track record of managing complex, multi-site projects from contracting to post-launch execution.
• Proficiency with CRM tools such as Salesforce, Trello, JIRA, and Tableau.
• Experience using AI tools to optimize workflows.
• Experience pulling data and owning operational metrics reported to executives.

Responsibilities

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution.
• Provide occasional in-person support on go-live days through required regional travel.
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs.
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses.
• Collaborate with Sales, Product, Tech, and Local Operations to keep all launch deliverables on track.
• Partner with property managers and real estate partners to support tenant and enterprise onboarding.
• Educate field teams on new platforms, tools, and updated SOPs.
• Partner with Product and Tech to build automated tools and establish SOPs that reduce manual work.
• Leverage AI tools, Salesforce, and Trello to optimize data flows and improve process efficiency.

Skills

Project management

Cross-functional collaboration

CRM tools

Data-driven decisions

Tools

Salesforce

Trello

JIRA

Tableau

Job description

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Business Development, Product, and Tech to maintain real-time deployment progress, hit launch timelines, and drive subscriber conversion. Some travel to go-live events is required.