Launch Operations Manager

Metropolis; New York (NY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Equity options

Wellness benefits

4% 401(k) match

Parental leave

Unlimited PTO

Paid holidays

Hybrid environment

Job summary

Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring.

You will partner with Local Operations, Sales, Product, and Tech to maintain real-time progress, align leadership, and hit crucial timelines, influencing onboarding and subscriber conversion for partners and members across the region.

Qualifications

• 5+ years total work experience, with 3+ years in operations, strategy, consulting, or project management.
• Experience deploying automated email campaigns to drive user or subscriber conversion.
• Experience using AI tools to optimize workflows.
• Proficiency with Salesforce, Trello, JIRA, Tableau.

Responsibilities

• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution.
• Partner with Sales, Product, Tech, and Local Operations to keep launch deliverables on track.
• Own regional launch reporting for leadership with real-time project status visibility.
• Educate and align field teams on new platforms, tools, and updated SOPs.
• Build automated tools and SOPs to reduce manual operational work; leverage AI and data flows.

Skills

Project management

Data analysis

Cross-functional collaboration

CRM tools

Travel flexibility

Tools

Salesforce

Trello

JIRA

Tableau

Job description

• Metropolis is seeking a Manager, Launch Operations (East Region) to oversee hundreds of regional site launches and ensure operational readiness from contracting through post-launch monitoring
• In this highly cross-functional role, you will partner closely with Local Operations, Sales, Business Development, Product, and Tech teams to maintain real-time visibility into deployment progress, ensure alignment across leadership, and hit crucial launch timelines
• Your work will directly impact individual and enterprise onboarding, shape new product features, and drive subscriber conversion to deliver a seamless experience for our partners and members across the region
• As a serial problem-solver, builder, and data-driven decision-maker, you thrive in ambiguous, fast-paced environments, comfortable digging into data, challenging standard operational methods, and turning chaos into structure to continuously scale operations
• Oversee hundreds of new site launches across the East Region from contracting through post-launch execution
• Provide occasional in-person support on go-live days through required regional travel
• Manage budgeting and signage requests for your region, coordinating timely ordering with field teams to eliminate expedited shipping costs
• Own regional launch reporting for company leadership, maintaining a real-time pulse on project statuses
• Collaborate alongside Sales, Product, Tech, and Local Operations to keep all launch deliverables on track
• Partner with property managers, real estate partners, and internal operations to support comprehensive tenant and enterprise onboarding
• Educate and align field teams on new platforms, tools, and updated Standard Operating Procedures (SOPs)
• Partner with Product and Tech to build automated tools and establish SOPs that eliminate manual operational work
• Leverage AI tools, Salesforce, and Trello to optimize data flows, maintain system hygiene, and streamline static workflows into high-output processes
• Deploy automated pre-launch email drip campaigns to drive subscriber conversion and user adoption

Benefits

• We subsidize high-quality health insurance coverage for full-time and hourly employees
• Equity options - We offer ownership opportunities through stock options
• Wellness benefits - A wellness program designed to support a variety of needs
• Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
• 401(k) match - Plan for your future with a 4% company match
• Parental leave - Receive support prior to, during leave, and as you transition back to work
• Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
• Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
• Hybrid environment - Magic happens face to face, but we support a flexible working model

Experience in a fast-paced tech environmentProficiency or working knowledge of project management and CRM tools such as Salesforce, Trello, JIRA, and TableauExperience pulling data and owning operational metrics reported directly to executive leadership5+ years of total work experience, with 3+ years in operations, strategy, consulting, or project managementProven experience deploying automated email campaigns to drive user or subscriber conversionExceptional interpersonal skills with the ability to build trust across internal teams, external partners, and property managersPassion for transportation, parking, mobility, logistics, or real estate technologyWillingness to travel occasionally for critical on-site go-livesDemonstrated track record of managing complex, multi-site projects from contracting to post-launch executionExperience using AI tools to optimize workflows