Member Operations Lead — AI-Driven, Hybrid, Equity

Honey Homes, Inc.; Oakland (CA); Hybrid; USD 65.000 - 79.000; Vollzeit

Benefits dieser Stelle

Equity

Zusammenfassung

Honey Homes, Inc. is seeking a Member Operations Associate in Oakland to own the member journey across app messaging, phone, SMS, and email. You will coordinate across teams, remove blockers, and ensure members feel cared for throughout their experience.

Solving the immediate problem is expected; owning the outcome is the standard. You will leverage AI to automate workflows, improve documentation, and increase your impact, partnering with Sales, Operations, Billing, Product, and Marketing to

Qualifikationen

• 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role.
• Outstanding written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• High agency and a bias toward ownership.

Aufgaben

• Own the member journey across channels, coordinating with teams to ensure care.
• Identify recurring issues, improve workflows, and document findings.
• Leverage AI to automate workflows and reduce repetitive work.
• Partner with Sales, Operations, Billing, and Product to surface trends and drive improvements.
• Own a functional area within Member Operations and drive continuous improvement.
• Proactively identify opportunities, propose solutions, and measure impact.

Kenntnisse

Customer support

Communication skills

Organization skills

Ownership mindset

AI tools

Critical thinking

Cross-functional collaboration

Process improvement

Startup experience

Tools

Claude

ChatGPT

Jobbeschreibung

Honey Homes, Inc. is seeking a Member Operations Associate in Oakland to own the member journey across app messaging, phone, SMS, and email. You will coordinate across teams, remove blockers, and ensure members feel cared for throughout their experience.

Solving the immediate problem is expected; owning the outcome is the standard. You will leverage AI to automate workflows, improve documentation, and increase your impact, partnering with Sales, Operations, Billing, Product, and Marketing to