Field Strategy & Operations Manager - Lafayette

Honey-Homes; Lafayette (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity ownership

Employer-paid medical, dental & vision

401(k)

FSA

Flexible time off

Job summary

Honey Homes in Lafayette, CA is seeking a Field Strategy & Operations Manager to lead the East Bay market, overseeing two teams and optimizing field operations with an AI toolkit. You will coach handymen, review AI outputs, and set workflows for scalable automation.

The role blends hands-on field leadership with data-driven decision making, emphasizing hospitality, urgency, and proactive problem solving. On-site presence in Lafayette and Oakland office presence are required.

Qualifications

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company.
• Real people leadership: you've hired, coached, and held a team accountable.
• Hands-on familiarity with home maintenance and repair is a plus.
• Analytical instincts: you use data and dashboards to guide decisions.
• A hospitality mindset and genuine care for customers and teammates.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord.
• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture.
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards.
• Review and verify agent output, and decide which workflows earn more autonomy over time.
• Own member experience in your market, including escalations, with hospitality and urgency.
• Partner with recruiting to keep your hiring pipeline ahead of growth.
• Use data to find problems early and build playbooks that fix them permanently.

Skills

Strategy & Operations

People leadership

Data-driven decisions

Hospitality mindset

Driver's license

Education

Tools

AI toolkit

Dashboards

Job description

Honey Homes | Making Homeownership Effortless

About Honey Homes

Honey Homes is a membership service that makes home upkeep effortless. Members are paired with a dedicated handyman and a simple app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we're backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor.

About the role

We're hiring a Field Strategy & Operations Manager to lead our East Bay market, based in Lafayette. You'll manage two teams at once: a team of full-time handymen who serve our members, and a set of AI agents and tools that prep visits, draft member communications, monitor performance data, and keep the operation running.

You’ll coach handymen in driveways and on ride-alongs, and you’ll review, correct, and improve the work your AI tools produce. The leverage from the second team is what lets you hold a higher standard with the first.

This role is based in Lafayette, CA: about three days a week in the field across the East Bay and one day in our Oakland office. It is not a remote role.

What you’ll do

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture

• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards

• Review and verify agent output, and decide which workflows earn more autonomy over time

• Own member experience in your market, including escalations, with hospitality and urgency

• Partner with recruiting to keep your hiring pipeline ahead of growth

• Use data to find problems early and build playbooks that fix them permanently

What you’ll accomplish in the first six months

1. Own market performance. Quality, retention, utilization, and visit feedback, reviewed weekly from the dashboards and acted on.

2. Build and coach the handyteam. Ride-alongs, structured feedback, and a hiring pipeline that stays ahead of plan.

3. Make the agent stack yours. Adopt the AI toolkit, add your own workflows, and graduate at least one from human-reviewed to trusted automation with a verification habit that scales.

4. Set the hospitality standard. Model it personally and train it, measured through member retention, visit feedback, NPS, and referrals.

5. Grow the market. Hit utilization and retention targets as we expand coverage across the East Bay.

What you bring

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company

• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus

• Hands‑on familiarity with home maintenance and repair is a plus

• Analytical instincts: you use data and dashboards to guide decisions

• A hospitality mindset and genuine care for customers and teammates

• Valid driver's license and reliable transportation

Compensation & benefits

• Salary: $95,000 to $130,000 base, commensurate with experience

• Equity: everyone at Honey Homes is an owner

• Benefits: 100% employer-paid medical, dental & vision; 401(k); FSA; flexible time off

• Must be authorized to work in the U.S.; we cannot sponsor visas at this time.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Women and under-represented minorities are encouraged to apply.