East Bay Field Operations Leader — AI-Driven

Honey-Homes; Lafayette (CA); In loco; USD 95.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity ownership

Employer-paid medical, dental & vision

401(k)

FSA

Flexible time off

Descrizione del lavoro

Honey Homes in Lafayette, CA is seeking a Field Strategy & Operations Manager to lead the East Bay market, overseeing two teams and optimizing field operations with an AI toolkit. You will coach handymen, review AI outputs, and set workflows for scalable automation.

The role blends hands-on field leadership with data-driven decision making, emphasizing hospitality, urgency, and proactive problem solving. On-site presence in Lafayette and Oakland office presence are required.

Competenze

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company.
• Real people leadership: you've hired, coached, and held a team accountable.
• Hands-on familiarity with home maintenance and repair is a plus.
• Analytical instincts: you use data and dashboards to guide decisions.
• A hospitality mindset and genuine care for customers and teammates.
• Valid driver's license and reliable transportation.

Mansioni

• Lead the Lamorinda market, focused in Lafayette, Orinda, Moraga, Tri-Valley and Concord.
• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture.
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards.
• Review and verify agent output, and decide which workflows earn more autonomy over time.
• Own member experience in your market, including escalations, with hospitality and urgency.
• Partner with recruiting to keep your hiring pipeline ahead of growth.
• Use data to find problems early and build playbooks that fix them permanently.

Conoscenze

Strategy & Operations

People leadership

Data-driven decisions

Hospitality mindset

Driver's license

Formazione

Strumenti

AI toolkit

Dashboards

Descrizione del lavoro

Honey Homes in Lafayette, CA is seeking a Field Strategy & Operations Manager to lead the East Bay market, overseeing two teams and optimizing field operations with an AI toolkit. You will coach handymen, review AI outputs, and set workflows for scalable automation.

The role blends hands-on field leadership with data-driven decision making, emphasizing hospitality, urgency, and proactive problem solving. On-site presence in Lafayette and Oakland office presence are required.