LA Field Strategy & Ops Lead - AI Toolkit

Honey Homes, Inc.; Santa Monica, Northern (CA, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity

Employer-paid medical/dental/vision

401(k)

FSA

Flexible time off

Job summary

Honey Homes in Los Angeles is seeking a Field Strategy & Operations Manager to lead our LA market, overseeing a team of full-time handymen and a parallel AI-assisted operations group. You will coach, review output, and raise performance standards across both teams to deliver exceptional member experiences.

This role blends field leadership with AI-driven process optimization, requiring hands-on people leadership, data-driven decision making, and a hospitality mindset.

Qualifications

• 3+ years of strategy, operations, or field management experience, ideally at a startup or tech-forward company.
• Real people leadership: you've hired, coached, and held a team accountable. Experience managing frontline or field teams is a strong plus
• Hands-on AI use with concrete results, and the habit of checking output before trusting it; experience building agents or workflows with tools like Claude is a strong plus
• Analytical instincts: you use data and dashboards to guide decisions
• A hospitality mindset and genuine care for customers and teammates
• Valid driver's license and reliable transportation
• Hands-on familiarity with home maintenance and repair is a plus

Responsibilities

• Hire, coach, and lead a team of handymen, owning quality, retention, and team culture
• Run daily market operations with an AI toolkit: visit preparation, member communication drafts, scheduling, and performance dashboards
• Review and verify agent output, and decide which workflows earn more autonomy over time
• Own member experience in your market, including escalations, with hospitality and urgency
• Partner with recruiting to keep your hiring pipeline ahead of growth
• Use data to find problems early and build playbooks that fix them permanently

Skills

People leadership

AI experience

Data-driven decisions

Driver's license

Home maintenance familiarity

Claude AI

Tools

Claude AI

Job description

Honey Homes in Los Angeles is seeking a Field Strategy & Operations Manager to lead our LA market, overseeing a team of full-time handymen and a parallel AI-assisted operations group. You will coach, review output, and raise performance standards across both teams to deliver exceptional member experiences.

This role blends field leadership with AI-driven process optimization, requiring hands-on people leadership, data-driven decision making, and a hospitality mindset.