Early Morning Welcome Center Associate – Membership & Tours

YMCA Southcoast; Fall River (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused organization in Fall River is seeking a Representative for its Welcome Center. The successful candidate will provide exceptional customer service, engage with members from diverse backgrounds, and promote memberships and programs. Responsibilities include managing front desk operations and maintaining a welcoming environment. Ideal candidates have strong interpersonal and communication skills, sales experience, and are available for early shifts. This role offers the chance to serve the community positively.

Qualifications

• Previous customer service, sales and/or business interaction experience.
• Knowledge of general office computer and administration procedures.
• Experience in interacting with people with diverse backgrounds.
• Ability to communicate programs, conduct tours, complete sales process.

Responsibilities

• Delivers professional level service to all members, guests, and program participants.
• Responds to member and guests needs, promotes and sells memberships.
• Maintains professional appearance of self, front desk and lobby areas.
• Provides excellent customer service experience to members and guests.
• Monitors and responds to security issues at the front desk and lobby.

Skills

Customer service experience

Sales skills

Ability to work under pressure

Interpersonal skills

Communication skills

Job description

A community-focused organization in Fall River is seeking a Representative for its Welcome Center. The successful candidate will provide exceptional customer service, engage with members from diverse backgrounds, and promote memberships and programs. Responsibilities include managing front desk operations and maintaining a welcoming environment. Ideal candidates have strong interpersonal and communication skills, sales experience, and are available for early shifts. This role offers the chance to serve the community positively.