Early-Morning Store Operations & Customer Experience

JCPenney; Billings (MT); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount on JCPenney merch.

Eight paid holidays

Job summary

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience through store operations. This early-morning role works with the team to prepare for opening and supports pricing, restocking, receiving, and omnichannel initiatives.

The position emphasizes proactive service, accurate signing, and adherence to stockroom standards while contributing to a learning environment for merchandise, shrink, safety, and productivity.

Qualifications

• 1-2 years retail experience.

Responsibilities

• Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized .
• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Skills

Customer service

Teamwork

Pricing

Omnichannel

Stock management

Tools

POS system

Job description

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience through store operations. This early-morning role works with the team to prepare for opening and supports pricing, restocking, receiving, and omnichannel initiatives.

The position emphasizes proactive service, accurate signing, and adherence to stockroom standards while contributing to a learning environment for merchandise, shrink, safety, and productivity.